How do I return an order?

How to return an order?

What items are returnable?

Within 14 days of receipt of your shipment
In original condition
Unwashed and Unworn
In the original packaging

What items are non-refundable?

Gifts item and items on clearance and orders with embroidered
Stethoscopes cannot be exchanged or returned
Lily brand products (Scarves)

Clearance Section:

The only available colors/quantity are the ones on display
Items on clearance section are non-refundable you can exchange them only
You can't return or exchange clearance items in our shops it has to be processed online
The amount of the order will be returned as a gift card only through the online store
Items with additional services of embroidery and printed icons are final sale they can't be exchanged or refunded

What is the period of return time during offers?

Within 7 days from receiving the order

Are there any charges for return?

There are no charges for return
Original shipping charges are non-refundable

How do I return?

Please note this is our return request submission steps

Scan the QR code with your smart phone/tablet camera -

Fill and submit your return form -

Pack the products in the same box you received them in -

Use the return label you received in the envelope -

Visit the nearest Aramex office to drop the box and the shipping label -

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7-20 business days.

Can I exchange or return at the branches?

Online orders: You can exchange or return in all our branches, except in the following cases

If it passed on the order more than 14 days and 7 days (Sales period) since receiving the shipment
If the products are from the Clearance section

*Note*

For orders paid through PayFort by Amazon (credit cards)

The amount will be refunded to your bank account and you can buy the product again with a new invoice from the branch

For orders paid through (Tabby and Tamara)

To exchange items, you can return the items and buy a new products again with a new invoice from the branch without using the split payment services because the services are not available in the branches

Is there a customs fee for international orders?

International orders: Some countries impose customs fees to receive shipments, so please make sure of this before completing your order

Is there a return fee for international orders?

For international orders: free return service is not available. The customer is required to pay for the return shipping fees. In addition to any customs duties imposed by customs.
You will receive a confirmation email with return label after completing the payment process during working hours from Sunday to Thursday